This Refund Policy (hereinafter referred to as the “Policy”) aims to explain the terms regarding refunds for digital goods and services purchased through the SnapCard mobile application.
1. General Principles
SnapCard is a free mobile application that provides core functionality. Users can use basic functions such as templates, photo sticker creation, text editing, saving, and sharing without paying. This policy applies only to any in-app paid content purchased through official channels such as the Google Play Store (e.g., but not limited to: premium design templates, exclusive sticker packs, feature unlocks, or subscription services).
2. Digital Content Refund Policy
Given that all paid content offered by SnapCard is a digital good and is delivered to your account or device immediately upon purchase, therefore:
- All purchases are considered final sales, and we do not offer refunds, exchanges, or partial refunds unless otherwise mandated by applicable law (such as the consumer protection laws of your jurisdiction).
- This policy applies to all types of in-app purchases, including single purchases and subscriptions (unless expressly stated in the subscription terms).
3. Your Legal Rights
This policy does not affect any non-excluded legal rights you have as a consumer under the applicable laws of your country or region. If local law mandates a refund, that law shall prevail.
4. Purchases by Minors
If you are a minor, you should ensure that you have obtained the explicit consent of your parent or legal guardian before making any paid transactions. LEAPCORE is not liable for refunds arising from purchases made without parental/guardian consent.
5. Technical Issues and Remedies
If you are unable to enjoy your purchased items due to technical issues (e.g., content not unlocking successfully after purchase), our priority is to resolve the technical problem. Please report the issue first using the contact information below. We will endeavor to investigate and resolve the issue within 30 days. If the problem cannot be resolved, we may offer reasonable remedies (such as resending items) on a case-by-case basis, but this does not constitute a refund obligation.
6. Policy Changes
LEAPCORE reserves the right to update or modify this refund policy at any time. Any significant changes will be announced within the app or through the official website. We recommend that you review this policy periodically.
7. Contact Us
Questions about your purchase or this refund policy?
selina.ramirez@leapcoreai.comMailing Address: 245 DUNHILL ST, CASTLE ROCK, CO 80104